Once you’ve defined your content goal(s), turn your attention towards your audience. Getting to know your audience will help you create engaging content that resonates. To do so, you’ll need to build customer, also known as buyer, personas. A buyer persona is a semi-fictional depiction of your ideal customer based on data, insights, and market research.
To create accurate customer personas, you need to find out who they are, their interests, beliefs, values as well as their pain points and challenges. You should also find out their browsing habits including where and how they spend their time online and what kind of content they engage with the most.
Start by gathering real-world data from your website (eg. Google Analytics) and social analytics to provide you with audience insights including their age, gender, location, language, interests, and more. You can also utilise third-party content marketing and SEO tools to help you discover what your audience is searching for and engaging with through keyword and topic research as well as competitor analysis. Conducting market research is also a great way of gathering insightful data to better understand your audience. Market research involves conducting online surveys or interviewing your customers and analysing any commonly asked questions your customers post on social media.
These insights will help you understand who you’re creating content for, the type of content that resonates with them and which marketing channels to use.